By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order with Jackley’s Bakehouse. By using the Jackley’s Bakehouse service, you agree to be bound by these Terms and Conditions. We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances. Please be aware that all photographs taken of your cakes prior to delivery remain property of Jackley’s Bakehouse.
Full payment is required in advance to confirm a booking. No order will commence until payment has been made in full. Once the payment has been paid, the quoted price remains fixed to the details in the quote.
CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify Jackley’s Bakehouse via Phone or Email immediately of any errors.
CANCELLATIONS/CHANGE OF DATE
All cancellations/changes must be received in writing.
If an order is cancelled within 24hrs of collection time, then the full amount will be forfeited.
However, if Jackley’s Bakehouse have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable baker and cake decorator with similar experience to complete your order.
We ask that all changes are made two days prior to collection day. Thank you for your understanding.
At Jackley’s Bakehouse we pride ourselves on the quality of our products and services.
All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
It is important to remember that cakes are a perishable and delicate product.
Our aim is to provide only the freshest and highest quality cakes to our customers.
Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility.
However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.
Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours for an additional fee to be quoted.
The end of the week, when orders are being completed, is a very busy time in the studio. Please do not request images of cakes prior to pickup/delivery, we don’t offer this service. Thank you for your understanding,
Jackley’s Bakehouse reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.
VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed. If there are any breakages or faults with the items after they are removed from the cake, then if time permits these can be replaced at an agreed cost.
As each cake is unique, so too, are your special requirements and concerns surrounding your order.
If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.
DISCLOSURE OF INFORMATION
Jackley’s Bakehouse will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.
Furthermore, under no circumstances will Jackley’s Bakehouse sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.